The Chai Story Continues

Response to my email “recall the product pimple ball with bell.”  Pass it on.  Just keeping them honest.  Check your pet stores to see if this is true

From: “Haley Birk” HBirk@fourpaws.com
Thank you very much for your message.

Like you, Four Paws is deeply concerned about reports of injuries suffered by some dogs as a result of a manufacturing defect in some of our Pimple Ball with Bell toys.

We want you to know that we have stopped shipping these toys to our distributors and we have asked them to have retailers remove the toys from their shelves immediately and return them at our expense.

We have also stopped all shipments of the toys from the manufacturer, and we are sending Executive Vice President Barry Askin to personally inspect the manufacturer’s facility in order to make sure that the defect has been corrected.

We are also changing the packaging of the Pimple Balls to make it easier to inspect them for potential defects, and we are individually inspecting every one of the toys in our inventory in order to identify any that may be defective.

Thank you again for your message and your concern. Please be assured that the safety and well being of pets is our top priority and we are doing everything we can to make sure that this problem is solved as quickly as possible.

Sincerely Yours
Four Paws Products
Allen Simon
President/CEO

This is wonderful news!  Thank you.  If I have your permission I would like to post this email on my blog…

Yes, you have our permission to forward our response. We appreciate your feedback and are doing everything in our power to remedy this unfortunate incident.

Sincerely,
Haley Birk
Office Manager

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